Privacy Policy — Pocketise

1. Introduction

Pocketise ("we", "us", "our") operates the Pocketise platform and associated services. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.

2. Information We Collect

2.1 Account Information

When you register as a business, we collect your name, email address, business name, phone number, and payment information.

2.2 Subscriber / Pass Holder Data

Businesses using our platform may collect subscriber data (name, email, birthday, loyalty points, transaction history) to operate their digital wallet cards. We process this data on behalf of the business as a data processor.

2.3 Usage Data

We automatically collect information about how you interact with our platform including IP addresses, device type, browser, pages visited, and feature usage for analytics and security purposes.

3. How We Use Your Information

To provide, operate, and improve the Pocketise platform
To process payments and send billing communications
To send transactional emails (pass delivery, reminders, receipts)
To detect and prevent fraud and abuse
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We share data only:

With service providers (Stripe for payments, Apple/Google for Wallet services, SMTP providers for email)
When required by law or to protect our legal rights
With your consent

5. Data Retention

Account data is retained for as long as your account is active and for up to 90 days after account deletion. Transaction records may be retained for up to 7 years for legal compliance.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact us at privacy@pocketise.com to exercise these rights.

7. Security

We use industry-standard security measures including TLS encryption, hashed passwords, and access controls. No system is 100% secure; we encourage you to use a strong password and contact us if you suspect unauthorized access.

8. Cookies

We use session cookies required for authentication. We do not use third-party tracking cookies. You can disable cookies in your browser but some features may not function correctly.

9. Children's Privacy

Our platform is intended for businesses and adults (18+). We do not knowingly collect data from children under 13.

10. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes by email or in-dashboard notice. Continued use of the platform after changes constitutes acceptance.

11. Contact

Questions about this policy? Contact us at privacy@pocketise.com.